Coombe Farm,Coombe Road,Kelshall,
Royston,Herts,SG8 9SA01763 287744email usfind us
- It is the responsibility of the owner to inform the insurance company that the horse is undergoing treatment and to update them to comply with their requirements
- Please inform us as early as possible of any potential claim and of any restrictions / exclusions that may apply
- Once you have decided to make a claim, please request a claim form from the insurance company, complete your section, and hand it into us.
- We only do direct settlement claims with certain insurance companies so please contact the office to confirm this is applicable. If direct settlement is agreed ensure you tick the section on the form to pay the vet directly.
- Ensure that the excess is paid to the practice.
- Once we receive your claim form the vet will fill in their section and relevant invoices will be sent with the claim form to the insurance company.
- If the claim is ongoing and your horse requires further treatment a continuation form may be necessary. Please contact your insurance company for advice. It is your responsibility to forward any additional invoices to the insurance company which should have the claim reference number clearly marked.
- If a continuation form is required we will fill in our section and send it to the insurance company with relevant invoices.
- Unlike most veterinary practices we do not charge for the completion of claim forms however we do reserve the right to charge for any addition correspondence that may be required.
